fg888 Privacy Policy — Your Information Is Completely Safe
fg888 treats the protection of your personal information as its highest priority. This policy provides a full description of how we collect, store, and use your information.
Introduction and Purpose
fg888 ("we", "us", or "the platform") is an online betting and casino service provider operating for Bengali-speaking players in Bangladesh. By visiting our website fg888.cam or using our services, you are agreeing to the terms of this privacy policy.
The purpose of this privacy policy is to clearly inform you about what types of personal information we collect, how that information is used, our practices regarding sharing information with third parties, and what your data rights are. We believe transparency is the core foundation of a trustworthy platform.
This policy was last updated in 2026. We reserve the right to change this policy at any time. In the event of changes, we will post a notice on the platform.
Information We Collect
Information Collected at Registration
When you create an account on fg888, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Active email address
- Preferred username and password
- Mobile number linked to your payment method (e.g., for bKash, Nagad, Rocket, Upay)
Financial Transaction Information
To process deposits and withdrawals, we store transaction-related information. This includes the transaction amount, date, method, and reference number from mobile banking or bank transfers. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. We do not store your full bank account number or card number on our servers.
Usage Information (Technical Data)
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser name and version
- Pages visited and time spent on them
- Login and logout times (in Bangladesh Standard Time, BST UTC+6)
- Cookie data
This information is primarily used for platform security, fraud prevention, and improving service quality.
Identity Verification (KYC) Information
To comply with responsible gaming and anti-money laundering (AML) policies, we may collect copies of identity documents (National ID / Passport) for withdrawal requests above a certain amount or when account verification is required. This information is used solely for verification purposes and is stored in encrypted form.
Purpose of Using Information
fg888 uses the information it collects for the following purposes:
- Account management: To handle registration, login, and the security of your account.
- Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer support: To resolve issues through 24/7 Bengali live chat support and email.
- Security and fraud prevention: To detect unauthorized access, multiple accounts, or other dishonest activity.
- Legal compliance: To comply with applicable laws and regulatory requirements.
- Service improvement: To analyze user experience and improve platform quality.
- Promotional communications: To inform you about new offers and bonuses, subject to your consent (you may withdraw this consent at any time).
- Responsible gaming: To monitor your playing patterns and provide support if needed.
Information Sharing with Third Parties
When Information Is Shared
fg888 shares your information with third parties only in limited and necessary circumstances:
- Payment partners: Only the necessary information with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Technology service providers: Cloud hosting, data analytics, and security software — these providers are contractually bound to meet our privacy standards.
- Legal authorities: In response to a court order or a lawful request from a law enforcement agency.
The agreements we enter into with third parties include provisions for the protection of your information. They may not transfer your information to anyone else without our permission.
When Information Is Not Shared
- Selling information to advertisers or marketing agencies
- Profiling with third parties without your consent
- Transferring information to social media platforms (unless you connect them yourself)
- Using information for unauthorized commercial purposes
Cookie and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. fg888 uses cookies for the following reasons:
- Essential cookies: To maintain your login session and verify security.
- Functional cookies: To remember your preferences and language settings.
- Analytical cookies: To understand which parts of the website are used most.
Cookie Controls
You can block or delete cookies at any time through your browser settings. However, blocking certain essential cookies may cause some platform features to not work correctly. We do not use any third-party advertising cookies without your consent.
Data Protection and Security Measures
Technical Safeguards
fg888 applies industry-standard security technology to protect your information. The key components of our security framework are:
- SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted.
- Data encryption: Stored sensitive information is protected using advanced encryption methods.
- Firewall and access controls: Only authorized staff can access your information.
- Two-factor authentication (2FA): An additional layer of security for your account.
- Regular security audits: Periodic reviews to identify potential vulnerabilities.
What to Do in Case of a Security Breach
If a data breach occurs, we will promptly notify affected users and take the necessary steps to minimize harm. If you believe there has been unauthorized access to your account, contact us immediately through our 24/7 live chat.
Data Retention Period
fg888 retains different types of information for different lengths of time:
- Account information: For the entire period the account is active and for a defined period after closure as required by law.
- Financial transaction records: For up to five years in accordance with financial regulations and legal obligations.
- KYC documents: In encrypted form for as long as required after verification.
- Customer support conversations: For up to one year for quality control and training purposes.
- Technical log data: Typically for up to 90 days for security review purposes.
After the designated period, information is securely deleted or anonymised.
Your Data Rights
As a user of fg888, you have the following rights:
- Right of access: You may request a copy of all personal information we hold about you.
- Right to rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to erasure: In certain circumstances you may request that your personal information be deleted, though it may not be possible to delete all information due to legal obligations.
- Right to restrict processing: In certain cases you may request that the processing of your information be limited.
- Right to object: You may object at any time to promotional communications.
- Right to data portability: Where applicable, you may request your information in a structured format.
Protection of Minors
fg888 strictly prohibits registration and use of the service by anyone under the age of 21. We do not knowingly collect any personal information from anyone under the age of 21.
Age verification steps are included in the registration process. If we identify any minor's information in our database, it will be deleted immediately and the associated account will be permanently closed.
If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].
Policy Changes and Updates
fg888 reserves the right to update this privacy policy as needed. If there are any significant changes, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a notification to your registered email
- Noting the update date at the top of this page
Continuing to use our services after a new policy is published will be considered as your consent to the revised policy. If you object to the changes, please contact us.
Privacy Contact
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. We take your privacy seriously.
24/7 Live Chat
For immediate assistance in Bengali, use our live chat service. You will receive quick answers to any privacy-related questions.
For detailed privacy requests or complaints, contact us by email:
[email protected]